What We Do
How We Do It
- Guest Experience | view experience
- Customer Research | view experience
- Front Line Training | view experience
- Service Leadership | view experience
- Live Experience Days | view experience
- Coaching | view experience
- Experience Strategies and measurement | view experience
- Conference Speaking | view experience
- Management Briefings | view experience
Our approach
Whats new?
- NEWS UPDATE MARCH 2014
Guest Experience Training for The Hotel Nanny Sidona are delighted to be working with The Hotel Nanny, the only agency in the UK to provide high-end nanny services to exclusive hotels. Due to their success in the Cotswold and Bath area the owner of the business, Angela Roach, is now expanding to the most prestigious [...]
- Hospitality Leadership Self-Assessment
A Great Guest Experience Leader will demonstrate these behaviours and skills. It is not an exhaustive list. It’s a starting point for you to assess yourself. Does this describe you? Some of the time? All of the time? Not al all? If you would like to develop your or your teams leadership capabilities and performance [...]
- Calcot Leadership Academy
We have developed a dynamic leadership programme for the Heads of Departments of the Calcot Group, a luxury brand of hotels and caterers. This includes Calcot Manor, Barnsley House, Calcot Kitchens, Calcot Spa, The Village Pub and The Lord Crewe. The results have made a real difference to the performance of the people and the [...]
- Service Leadership Programme for Harbour Group Hotels
“The whole programme has had an extraordinary effect on the team. Individual Leaders and the team as a whole are stronger and their leadership capacbilities have grown. They utilise and share their learning daily and are driving positive change through their individual properties. Derek has a unique way of “connecting” with all those he is [...]
- NEWS UPDATE MARCH 2014
Guest Experience Training for The Hotel Nanny Sidona are delighted to be working with The Hotel Nanny, the only agency in the UK to provide high-end nanny services to exclusive hotels. Due to their success in the Cotswold and Bath area the owner of the business, Angela Roach, is now expanding to the most prestigious [...]
- Hospitality Leadership Self-Assessment
A Great Guest Experience Leader will demonstrate these behaviours and skills. It is not an exhaustive list. It’s a starting point for you to assess yourself. Does this describe you? Some of the time? All of the time? Not al all? If you would like to develop your or your teams leadership capabilities and performance [...]
A few kinds words
“Derek is an excellent communicator, his passion; energy and enthusiasm really stand out. He has a great capacity to influence change in people’s thinking and shift mindsets, attitudes and behaviours.”
