What We Do
How We Do It
- Guest Experience | view experience
- Customer Research | view experience
- Front Line Training | view experience
- Service Leadership | view experience
- Live Experience Days | view experience
- Coaching | view experience
- Experience Strategies and measurement | view experience
- Conference Speaking | view experience
- Management Briefings | view experience
Our approach
Whats new?
- Where the ‘E’ side meets the ‘C’ side
How the Employee experience at Butlins drives the Customer experience More and more businesses see the correlation between happy, inspired employees and increased profitability. Butlins, bought by Bourne Leisure in 2000, have been committed to utilising the power of the workforce to drive their huge improvement to Guest and Team Member experience and business success. […]
- Our Latest News
New Employee and Member Experience for Health Club We are delighted to be working with Exeter Golf and Country Club on a comprehensive solution to enhance their employee and member experience and business performance. Since 1895 Exeter Golf and Country Club has been recognised as one of the finest golf and country clubs in the […]
- Calcot Leadership Academy
We have developed a dynamic leadership programme for the Heads of Departments of the Calcot Group, a luxury brand of hotels and caterers. This includes Calcot Manor, Barnsley House, Calcot Kitchens, Calcot Spa, The Village Pub and The Lord Crewe. The results have made a real difference to the performance of the people and the […]
- Service Leadership Programme for Harbour Group Hotels
“The whole programme has had an extraordinary effect on the team. Individual Leaders and the team as a whole are stronger and their leadership capacbilities have grown. They utilise and share their learning daily and are driving positive change through their individual properties. Derek has a unique way of “connecting” with all those he is […]
- Engage Hospitality Employees for Performance Success
EMPLOYEE ENGAGEMENT TOP TIPS Why bother? Only a third of employees say they are actively engaged at work. 20 Million Workers are not delivering their full capability or realising their potential at work. 64% of people said they have more to offer in skills and talent than they are currently being asked to demonstrate at […]
- Our Latest News
NEW BOUTIQUE HOTEL LEADERSHIP PROGRAMME Sidona are delighted to be delivering a new results focused Hotel Service Leadership Programme tailored to the Senior Leaders of two unique boutique venues. By bringing together leaders from similar properties but not in competition enables the programme to deliver excellent value, greater sharing of ideas and an experiential learning […]
A few kinds words
“Derek is an excellent communicator, his passion; energy and enthusiasm really stand out. He has a great capacity to influence change in people’s thinking and shift mindsets, attitudes and behaviours.”
