What We Do
How We Do It
- Guest Experience | view experience
- Customer Research | view experience
- Front Line Training | view experience
- Service Leadership | view experience
- Live Experience Days | view experience
- Coaching | view experience
- Experience Strategies and measurement | view experience
- Conference Speaking | view experience
- Management Briefings | view experience
Our approach
Whats new?
- Experience Led Hotel Design
Anne, Customer Experience Director of Sidona Group was a key note speaker at The International Hotel Design Conference in Tel Aviv. The 600 audience were designers, architects and hoteliers. Anne’s presentation followed an entertaining and thought provoking session from Chip Conley, founder of Joie de Vivre boutique hotel chain in USA that focused on innovating […]
- New Visitor Experience Programme
Sidona are delighted to be working with Cofton Country Holiday Park, this award winning holiday venue in the beautiful Devon countryside to develop their visitor experience. Cofton has undertaken a huge investment in their four star range of holiday homes, cottages and luxury apartments and extensive amenities. Sidona has designed a tailored Visitor Experience Training […]
- Calcot Leadership Academy
We have developed a dynamic leadership programme for the Heads of Departments of the Calcot Group, a luxury brand of hotels and caterers. This includes Calcot Manor, Barnsley House, Calcot Kitchens, Calcot Spa, The Village Pub and The Lord Crewe. The results have made a real difference to the performance of the people and the […]
- Service Leadership Programme for Harbour Group Hotels
“The whole programme has had an extraordinary effect on the team. Individual Leaders and the team as a whole are stronger and their leadership capacbilities have grown. They utilise and share their learning daily and are driving positive change through their individual properties. Derek has a unique way of “connecting” with all those he is […]
- Hotelympia 2014 Speaker Session
Anne Blackburn, Customer Experience Director, will be sharing the stage with Marcus Kilvington from FoodProfits at The Careers Stage of Hotelympia on Tuesday 29 April at 1330. Anne is delighted to be working with Marcus again, having delivered a Guest Experience Webinar to FoodProfits customers earlier this year. Speaker Session on Careers Stage – Dealing […]
- New Visitor Experience Programme
Sidona are delighted to be working with Cofton Country Holiday Park, this award winning holiday venue in the beautiful Devon countryside to develop their visitor experience. Cofton has undertaken a huge investment in their four star range of holiday homes, cottages and luxury apartments and extensive amenities. Sidona has designed a tailored Visitor Experience Training […]
A few kinds words
“Sidona Group have an open and down to earth approach”
