“A creative, focused and
intelligent workshop.” 
 Bob Irving,
Operations Director, Rok Plc
 

"A dynamic workshop that
added value, practical
knowledge and new ideas
to developing my customer
growth strategy."
Kate Baber
Marketing & Sales Director
Integrem Ltd

Executive Taster Session on the Customer Experience

A dynamic, interactive and practical half-day workshop for business leaders

This taster session is relevant to all industries and organisations of all sizes and can be personalised to meet the needs of your business.

Purpose/Objectives

• To explore the latest thinking, research, case studies and proven techniques of customer experience management

• To identify whether it is right for your organisation to undertake development of your customer experience and identify the key steps required

• To establish the organisational benefits for your organisation

Contents

.     Customer Experience is the only game

• Understand current thinking on the new experience economy from UK thought leaders 

• Identify what a great customer experience looks, feels and tastes like    

• Examining how other companies use their customer experience as a unique differentiator and strategy to boost the bottom line

• Evaluate the customer experience your organisation is delivering with some simple diagnostic tools

      Creating your winning customer experience

• Identifying what your customers really value and expect from you

• Creating your service culture

• The leadership challenge in managing your customer experience

      Delivering and sustaining your customer experience
      at the front line

• An exploration of some of the behaviours and skills required to identify, manage and exceed customer expectations

• Gain up-to-date knowledge and ideas and learn from companies that have achieved success in this area

• Focus on the customer issues facing your organisation and receive expert assistance in solving them

• Acquire practical techniques in customer management.

• Be challenged and inspired

Facilitator

This executive taster session is delivered by Derek Blackburn, the Managing Director of Sidona Group.  Derek’s style has been described as “energetic, inspirational, humorous and down to earth. He is an excellent communicator.”   

Derek founded Sidona Group in 2000 following a successful career in senior management roles with Egg Plc, Abbey National Plc and The Mortgage Corporation.
 

Why not see if Sidona is right for you by experiencing our Executive Taster Sessions?