Scott Richards Solicitors
Established over 90 years ago, Scott Richards is a well-known legal firm based in the South West. Their values are: honesty, reliability and clarity. They knew that, to convert enquirers to clients, solicitors must make a positive emotional connection, making them feel welcomed and valued.
Scott Richards invited the Sidona Group to research the critical journey from first enquiry to client. We undertook in-depth mystery shopper research, assessing performance across all their departments.