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Case Studies

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ISG Pearce

ISG Pearce

ISG Pearce Ltd is a leading regional contractor in the UK construction industry. Their client base is varied: commerce, education, health, leisure, social housing, student housing, defence, and retail.

Their forward-thining Managing Director wanted to gain competitive advantage by delivering exceptional customer experiences. The learning journey we developed included customer insight, leadership workshops and half-day awareness courses for 350 team members. As a result, repeat business grew and customer perception improved radically. The Sidona Group received a National Training Award in recognition of the thorough approach we took.

Royal Institute of British Architects (RIBA)

Royal Institute of British Architects (RIBA)

RIBA provide the standards, training, support and recognition required to put their members at the peak of their profession. Continuing Professional Development (CPD) is paramount to the Institute.

The Sidona Group formed a learning partnership RIBA in order to deliver a suite of tailored workshops. Part of the CPD Programme, the dynamic learning programme featured three interactive workshops designed to improve client experience, manage conflict and convert leads.

The Hotel Nanny

The Hotel Nanny

Hotel Nanny is the only premium nanny service that has been developed exclusively for the luxury hotel industry in the UK. Innovative and groundbreaking, the concept challenges the existing protocol of hotel childcare with fully bespoke packages.

In order to add value, Hotel Nanny needed to ensure that all their Nannies understood the needs and expectations of the luxury guest. They also needed to evidence a superior experience. They approached the Sidona Group seeking a bespoke, results-driven training solution.

Stone's Solicitors

Stone's Solicitors

In pursuit of an ambitious new company direction, Stone’s Solicitors instigated a period of radical transformation. To successfully embed the changes, Stone's needed 100% commitment to the new customer-centric culture. They knew that, by getting this right, they could positively change the client experience and build their brand's reputation.

Sidona were commissioned to help Stone’s secure the competitive advantage they sought. By uniting their people, we created unique and profitable client experiences, all underpinned by engaging employee experiences.

Hospiscare

Hospiscare

Over 2,000 terminally ill patients rely on the free care provided by Hospiscare. Their day centres, hospice, and specialist nurses are a critical source of support, but it all comes at a cost - £5m per annum. Seventeen charity shops contribute significantly to the cost, but increasing competition posed a serious threat.

The charity shop market was growing rapidly, and with growth comes increased competition and a new customer base. To delight the new customers and raise more funds, Hospicecare needed to connect emotionally, offering a memorable customer experience.

Intek Communications

Intek Communications

Intek were the fifth largest independent retailer of mobiles phones in UK, and were rapidly expanding. The company had ambitious growth targets but the marketplace was fiercely competitive; they would need to differentiate if they were to continue to grow. There was a clear business vision to deliver a branded customer experience but employees were not buying into it.

Intek approached Sidona group because they needed to align their customer experience with the business' objectives; and, most importantly, they needed the commitment of their teams.