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Testimonials

We listen carefully to our clients needs challenges, aspirations and expectations. We use these to design peronalised learning journeys, and we measure the results fastidiously. But don't just take our word for it, here's what our clients say...

Hospiscare

Helen Hutter, Head of Retail - Hospiscare

I value highly the learning and business support that we continue to benefit from provided by Sidona.

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ISG Pearce

Andrew Staniforth, Director of Customer Experience - ISG Pearce

Our people have traditionally been employed for their technical and managerial skills; we hadn’t viewed the management of customer emotions as a required skill set. Everyone understands how their attitude, actions and conduct have such an impact upon the customer’s perception of their experience and the long-term success of ISG Pearce. Our customers now feel we have some of the best construction staff in the region, providing exceptional customer experiences is now a normal part of what we do.

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Hotel Nanny

Angela Roach, Managing Director - The Hotel Nanny

Sidona have created a high quality on line learning tool to train our nannies on how to engage with our clients. This has strengthened our first class delivery and I would have no hesitation in recommending them.

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Exeter Golf and Country Club

Chris Jones, General Manager - Exeter Golf and Country Club

“Sidona is helping to change the culture and ethos of our team in a way that only external consultants could achieve. We needed an outside-in perspective on our service and product so that we could really get to grips with the kind of experience we were delivering to our customers. Through mystery shopping and observation, Sidona have delved into the heart of the club, identified areas needing improvement and then engaged with all levels of staff to raise standards throughout the organisation. The quality and appropriateness of the training delivered has been excellent, using examples and concepts suitable for the different levels and coaching to apply this to our business. We would whole-heartedly recommend Sidona and urge businesses considering training of this nature to allow Derek and Anne full access so their positive impact can be felt swiftly and progressively over time for lasting results.”

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Cathedral Hotels

Jeremy Wall, Director, Head of Hotels - Cathedral Hotels Ltd

"Sidona undertook a full gap analysis of our service and tailored a unique training programme for us.  This was very engaging and a great success producing excellent results & significant improvements.  I have no hesitation in recommending them"

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