Your people are always delivering a Customer Experience
but is it the one you want your customers to have?

Do you know how your customers feel about the experience they receive? Your customers remember how you made them feel not what you did for them.

Your people are the key to making your organisation famous for service and remain one of the few sources of competitive advantage that cannot be easily copied by your competitors.

In order to make your customers feel special and gain their loyalty your people need to satisfy your customer’s emotional and physical needs, meet customers increasing expectations and deliver this with energy, commitment and passion in every service transaction.

Companies that succeed enjoy increased sales, profitability and sustained growth.   
 

We help your people achieve outstanding service with our dynamic and powerful customer service toolkit incorporating three key elements:

  • Service Attitude
    Developing a committed can-do attitude and the importance of this in service experiences
    Understanding the factors intrinsic to customer service experiences
    Identifying how the internal customer experience impacts on the external customer service delivery
    Enhancing people's self-awareness, self-esteem and confidence
    How to deal positively with customer feedback
     

  • Service Behaviours
    Developing valuable customer relationships based on honesty and trust
    Taking responsibility and ownership
    Making decisions that benefit the customer and your company
    Adapting to the customers' style
    Creating positive energy in the customer interaction
     

  • Essential Service Skills
    How to identify, manage and exceed customer expectations
    Creating positive and memorable first and last impressions
    How to satisfy your customers' emotional needs and make them
    feel valued
    Solving customers problems and presenting solutions
    The use of powerful service language to increase sales, build rapport
    and empathy
    Active Listening Skills
    How to recover from poor service to retain the customer

Our flexible programmes can be tailored to the needs of your team leaders, front line staff, internal coaches, trainers and account managers and solutions start from a half-day workshop.

 

You, your people and your customers will experience the difference

Why not see if Sidona is right for you by experiencing our Executive Taster Sessions?