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Harbour Hotels Service Leadership Programme

The Harbour Hotels Collection had an ambitious plan to expand the portfolio from five to ten hotels, in five years. They knew that their leadership team would need to be very strong to support this. They invited the Sidona Group to work with the General Managers, Group Operational Managers and Managing Director to design and deliver a 12-month hotel leadership programme. Here's what we did...

People Performance

We implemented a fast-paced, challenging Leadership Programme. Intensive and thorough, the programme was designed to develop strong, emotionally intelligent leaders who would create rewarding workplaces, build passionate teams and deliver measurable results. The 12-month programme included:

  1. Psychometric Testing and 360 degree feedback. Delegates gleaned insight into how others perceive them, along with an understanding of their leadership personality, talents and potential. The leadership programme was personalised accordingly.
  2. Leadership Theory Modules based on Gosling and Mintzberg’s ‘Five Minds of a Manager’. We structured a series of one-day workshops, examining the five key ‘mindsets’. Leaders were encouraged to project themselves into the world of others and collaborate effectively.
  3. Practical Application. We covered a range of leadership skills such as leading change, managing empowerment, managing poor performance, influencing skills and motivation techniques. Leaders each completed a project - developing a Graduate Training Scheme and standardising recruitment processes across the Collection, for example.
  4. Individual coaching, both face to face and telephone based. This underpinned the personal development plans the leaders had created for themselves. Each leader went on to mentor a junior member of their team using the leadership techniques covered.
  5. Action Learning Sessions to overcome group and individual challenges. We provided a safe and supportive network for leaders to learn from each other, share ideas and solve key operational issues.

A Client’s Perspective…

“The whole programme has had an extraordinary effect on the team. Individual leaders and the team as a whole are stronger and their leadership capabilities have grown. They utilise and share their learning daily and are driving positive change through their individual properties. Derek has a unique way of “connecting” with all those he is training. Sidona’s skill and expertise are second to none and have helped take our business performance to the next level.” Mark Godfrey, Managing Director, Harbour Hotels Collection.