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Testimonials

We listen carefully to our clients needs challenges, aspirations and expectations. We use these to design peronalised learning journeys, and we measure the results fastidiously. But don't just take our word for it, here's what our clients say...

Calcot Manor

Paul Sadler, General Manager - The Calcot Group

From entry level to senior management, training has always been at the core of our success. It is fundamental to the long term retention of our staff, to our award winning offers and the happiness of our guests. So, it is critically important that our training reflects current thinking and is ahead of the curve, which is why we selected Sidona. Their expertise in customer experience and in nurturing leadership skills is second to none. We know they will help us take our business to the next level.

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Harbour Hotel Collection

Mark Godfrey, Managing Director - Harbour Hotels

The whole programme has had an extraordinary effect on the team. Individual leaders and the team as a whole are stronger and their leadership capabilities have grown. They utilise and share their learning daily and are driving positive change through their individual properties. Derek has a unique way of “connecting” with all those he is training. Sidona’s skill and expertise are second to none and have helped take our business performance to the next level.

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National Trust

Lyn Joplin, Visitor Services Manager - National Trust

This training has had a very positive impact on our visitor experience, our visitors have commented on how friendly, approachable and professional our staff and volunteers are.

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Intek Communications

Manny Hussain, Managing Director - Intek

We needed an independent view and guidance on the way we were delivering our customer and employee experience. The research was very thorough and the training was spot on. They built a great rapport with our retail teams. Sidona proved the ideal solution and I would highly recommend them.

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Hospiscare

Helen Hutter, Head of Retail - Hospiscare

I value highly the learning and business support that we continue to benefit from provided by Sidona.

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ISG Pearce

Andrew Staniforth, Director of Customer Experience - ISG Pearce

Our people have traditionally been employed for their technical and managerial skills; we hadn’t viewed the management of customer emotions as a required skill set. Everyone understands how their attitude, actions and conduct have such an impact upon the customer’s perception of their experience and the long-term success of ISG Pearce. Our customers now feel we have some of the best construction staff in the region, providing exceptional customer experiences is now a normal part of what we do.

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