Resources

How Staff Emotions Impact on Hotel Revenue

August 01 2015

How Staff Emotions Impact on Hotel Revenue

Following on from part 1 of this series,"How guest emotions impact on hotel revenue", we now explore how attitude and the emotions of your staff impact on Hotel Performance.Take a look at this sign that I saw in a restaurant recently.Does this apply to the guest experience your teams deliver? Yes, sometimes or never? Why does this happen?Each member of your team chooses the attitude they bring to ...

Does Your Guest Technology Switch on Guest Emotions?

July 31 2015

Does Your Guest Technology Switch on Guest Emotions?

Return on emotions I am increasingly hearing guest technology on hotelier's agenda. I don't always hear what return on guest emotions organisations are expecting to achieve when they consider making these huge investments.We believe how you make your guests feel is 70% of the guest experience, therefore any investment in guest technology needs to evoke positive emotions for guests, deliver a great...

Engaging the Next Generation - 5 Steps to Managing Millennials

July 30 2015

Engaging the Next Generation - 5 Steps to Managing Millennials

By 2025 Millennials/Gen Y (born between 1982 & 1993) will become 75% of the global workforce. They have a different mind-set towards the employee experience which is challenging current ways of managing.Is your organisation and your leaders able to change to attract, engage and retain the best of the talent the next generation has to offer?Young employees are seeking an employee experience that inspires...

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