Welcome to The Hotel Nanny Guest Experience Webinar
This webinar training has been designed to help you deliver an outstanding guest experience to all your customers and will last for 40 minutes and consists of a series of slides to view and an audio recording to listen to.
We suggest you access this on a full size screen rather than a portable device, are in a quiet comfortable environment and have a note book and pen handy as there are lots of great ideas to help you in your role.
When you have listened to the webinar you will be asked to complete a short test. This is to ensure all Hotel Nannies understand the expectations of their role and deliver a high level of consistent service.
You will hear three voices on the webinar. Anne Blackburn, the webinar leader and two of our experienced nannies, Lillian and Sarah.
A link with all the details on how to access the test will be sent to you via e-mail.
Thank you for your time and attention and we do hope you enjoy this learning experience.
Click below to listen and watch the webinar.