Guest Experience Management services - Sidona

What We Do

We work with businesses like yours - businesses who are passionate about delivering outstanding customer experiences.

We help them understand their customers (Customer Insight), we help their teams exceed their expectations (People Performance) and we help them design experiences from the ‘outside in’ rather than ‘inside out’ (Customer Experience Strategy). In short, we help them uncover ways to build lifetime loyalty and gain serious competitive advantage.

Personalised learning journeys

You, your people and your customers are unique. When we work together, we will design a flexible and dynamic learning journey to suit your business (and your budget). We'll get right to the heart of the customer experience, engaging your team in the relentless pursuit of improvement.

Depending on your needs, your learning programme may feature seminars, specialist coaching, customer experience masterclasses, frontline skills workshops and/or modular leadership programmes. We can even train your people to become trainers themselves with our 'Train the Trainer' programme! Whatever our approach, you can rest assured that we will deliver measurable results across the board - for you, your people and your customers.

We have an outstanding track record for driving business transformation through customer experience. We help businesses form a profound understanding of the customer experience, and the tools required to deliver consistent results.

Some of our proudest moments...

  • We worked with ISG Pearce Ltd to beat the recession by growing repeat business (increased to 83% of turnover). Find out more...
     
  • We took award-winning hospitality to the next level for The Calcot Group - all thanks to our Leadership Academy. Read all about it...
     
  • We appointed Customer Ambassadors and designed experiences to create marvellous memories for the National Trust. Learn more...
     
  • We reduced customer complaints, increased renewal rates, and reduced staff turnover for Intek Communications. How we did it...

We create rewarding workplaces, we deliver inspired customer experiences and, above all, we grow profitability. Is it time we talked? Get in touch...