Our customer experience speaker - Derek Blackburn

Conference Speaking

Improving customer experience is one of the most influential things a company can do to increase customer advocacy. But how do you create a buzz about customer experience? How do you kick start new ideas? How do you achieve buy in for customer experience initiatives? We can help you address these big questions, and many more.

Brilliant, thought-provoking and inspiring, keynote speaker Derek Blackburn is rated as one of the top customer experience speakers in Europe. With over 20 years' corporate experience, as well as 15 years heading-up Sidona, Derek shares his knowledge and insight through a variety of speaking opportunities – from international conference seminars to intimate management briefings.

We are flexible and fun to work with

We'll get right to the heart of what it takes to motivate, engage and invigorate your teams, and we'll craft a customer experience seminar or management briefing around your individual needs.

To date, Derek has presented on the national and international stage, covering topics such as:

  • Creating effective customer experience strategies.
  • Delivering a great guest experience in the Hospitality industry.
  • Delivering great guest experiences in Professional Services organisations.
  • Understanding customer loyalty drivers.
  • How to identify, manage and meet customer expectations profitably.
  • Creating an Emotional Connection with your customers.
  • The Employee Experience – engaging your people to deliver your experience.

Sessions are interactive and powerful. Attendees will feel invigorated with new ideas, up to date knowledge, tips and techniques that they can put into action immediately.

We would love to discuss your next strategy session, conference or away day. Get in touch…