Derek Blackburn MBA - Managing Director
Derek is one of the UK’s most well-known customer experience specialists. He has an outstanding reputation for achieving measurable results and is especially talented at overcoming self-inflicted barriers - shifting mindsets and transforming attitudes.
As consultant, trainer and sought-after key note speaker, Derek’s interactive presentation style uses thought-provoking questions, humour and real experiences to engage, entertain and inspire his audience.
As well as managing Sidona Group, Derek is also Lead Consultant for Mary Gober International and Beyond Philosophy, both global customer experience consultancies. In these roles he works with a wide range of organisations & sectors such as; Capita, Zurich Insurance, Orange/EE, Bechtel Construction, Pfizer Pharmaceuticals, Peabody Homes & Maersk Shipping.
Derek is a member of a professional community of leadership specialists at The Centre for Leadership at Exeter University where he presents the customer experience module on their MBA programme and identifies leadership development and research for future generations.
Derek clocked-up over 20 years’ experience in service leadership roles within before he founded Sidona Group, with his wife Anne in 2000. Back in the late 1990s, Derek created and shaped the culture and values for Egg Plc - the first internet bank!