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Who we do it for

When we started out, we delivered training solutions for large organisations, (think Barclaycard, HMRC and Lloyds TSB). Today, we focus on customer experience and employee engagement. We are very fond of the hospitality industry, and this is where we work most (Calcot Manor, Harbour Hotels and Dart Marina Hotel to name a few), but we also work closely with a diverse range of other businesses, too.

Our clients choose us for our proven track record of developing immersive learning journeys that deliver on all counts: sustainable results, value for money and employee engagement.

Proud to work with...

Hospitality and Tourism

Hospitality

After a guest leaves your hotel they will not remember the beds, breakfast, or building; they will remember how you made them feel. Highly scrutinised, the guest experience is THE competitive battleground for hotels. Guests flock ...
Hospitality and Tourism

Leisure

This is a challenging time for the leisure industry. Not only are customers more careful with their money (wanting more for less), they also have have less time and more options. Visitor attractions and clubs need to create unforgettable...
Hospitality and Tourism

Professional Services

True client loyalty is the most powerful way to build sustainable competitive advantage. Clients will assess you on first impressions and trust is critical. They will want to feel assured that it's easy to do business with you, and...
Hospitality and Tourism

Construction & Housing

Historically, the construction and housing industry is not well-known for its customer-centric culture. However, in a fiercely competitive environment with customers demanding more for less and consumer power increasing, a new level...
Hospitality and Tourism

Retail

At a time when the highstreet is under threat and shoppers are choosing to buy online, it’s critical that retailers take steps to enhance their physical presence – offering an experience that you can’t get with a click. ...
Hospitality and Tourism

Global Consultancies

As well-known experts in our field, we are frequently invited to work alongside several eminent global training consultancies. We help them deliver their varied workload, designing and delivering specialist customer experience training...