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Construction & Housing

Building Strong Relationships

Historically, the construction and housing industry is not well-known for its customer-centric culture. However, in a fiercely competitive environment with customers demanding more for less and consumer power increasing, a new level of customer experience is required.

We are actively working with a range of businesses in the construction and housing industry. We have helped them to make significant, measurable improvements to the internal and external customer experience. Our clients include regional building firms, trade bodies and local housing associations.

Our Approach

We will tailor our approach to your customers, your staff, your objectives and your budget, creating a personalised, measurable learning journey. It may incorporate customer research, leadership programmes, frontline skills workshops, customer experience coaching, and more.

Our services…

Our Experience

We specialise in building strong, profitable, honest relationships. Some examples of how we work:

People Performance: Sidona were commissioned by RIBA to host a learning programme for architects. Three bite-sized workshops were designed to enhance client experience, improve conflict management and increase lead conversion. Read our case study...

People Performance: Hosted frontline workshops and live experience days for a housing association seeking to improve the internal customer experience provided by the IT team. Read our case study...

Customer Insight: Conducted customer perception research for a large regional construction firm. The results were shared with 350 staff in awareness workshops. An action plan supported an increase in repeat business to 83% of turnover; a growth in profit, and the formation of nine new partnership frameworks. Read our case study...