After a guest leaves your hotel they will not remember the beds, breakfast, or building; they will remember how you made them feel. Highly scrutinised, the guest experience is THE competitive battleground for hotels. Guests flock to TripAdvisor and social media to broadcast their opinions far and wide if you fail to impress.
We have unrivalled experience in the hospitality sector. We help hotels create deep emotional connections with highly memorable experiences that guests talk about, and can't wait to repeat.
We have worked closely with a wide range of hotels, holiday parks and spas. We can help you identify ways to create and deliver extraordinary guest experiences, consistently.
“As a result of the research and training from Sidona, my team are highly customer focused, have a great sense of responsibility and commitment and everyday work extremely hard to create exceptional memories for our customers.”